RightScale Support


Community Bronze Silver Gold Platinum
Access

Forums

Tutorials

Knowledge base

Chat

Email

Phone business hours PST

Chat

Email

Phone business hours PST

Chat

Email

Phone 24x7

Chat

Email

Phone 24x7

TAM Technical account manager
Max response

1 business day PST

4 business hours PST

4 business hours local

1 hour emergency

4 business hours local

1 hour emergency
Problem Resolution

Resolve defects within RightScale products

Unlimited

Unlimited

Unlimited

Unlimited
Consultative

Receive assistance with:

  • Lifecycle management
  • Configurations
  • Supported clouds

8 incidents per year

16 incidents per year

50 incidents per year

Unlimited