Services and Support

RightScale offers a range of services to help you succeed in the cloud, from do-it-yourself materials to white glove engineering. Our project advisory services provide you with invaluable assistance getting cloud projects up and running on time. Learn how to fully leverage the RightScale Dashboard and API with virtual or on-site training. If you would rather have our experts do some of the heavy lifting for you, engage our engineering and consulting services. We have also selected a set of proven systems integrators with a deep bench of public, private, and hybrid cloud expertise. As a RightScale customer, you can be confident that you have access to our global support network.

Project Advisory Services

Whether you're new to the cloud or simply need an introduction to RightScale features and how you can put their flexibility to use, you're sure to find a perfect fit with our advisory service offerings.

Premium Onboarding: RightScale Premium Onboarding offers a quick and effective onramp to the cloud. Ensure that your project meets its goals, gets done on time, and is built to scale by following a set of best practices that we have developed over the last five years. Premium Onboarding is designed for those who would prefer detailed guidance with project scoping, planning, testing, and launch assistance, but still want to build their architecture themselves. Read the RightScale Premium Onboarding Solution Brief.

Training

Our training options are designed to provide you with the guidance, documentation, and education to help you become self-sufficient in the cloud. All RightScale customers have complimentary access to our web-based RightTrack training, which provides key cloud and RightScale concepts, tutorials, and videos.

JumpStart: JumpStart™ is an instructor-led three-day course specifically designed to get you up and running fast in the cloud using RightScale. It is offered approximately once a month, usually in Santa Barbara, California. You will learn RightScale concepts, Dashboard operations, and best practices in the cloud using hands-on lab exercises. By the end of the three days you will learn how to spin up servers in the cloud, create self-launching scalable arrays behind high-availability load balancers, and launch a production deployment from staging in less then ten minutes.

On-Site and Virtual On-Site: Our four- to five-day instructor-led training course is delivered by experienced RightScale professionals. It begins with RightScale fundamentals and concludes with your a la carte selection of advanced topics. We guarantee that the training experience will be catered to your specific needs using hands-on lab projects to maximize learning and retention. This course can be delivered virtually, on-site at a location of your choosing, or at our training facility in beautiful Santa Barbara, California.

Find out more about RightScale training courses and syllabi.

Engineering and Consulting Services

RightScale professional services are an ideal solution for customers who desire hands-on, component-level assistance with their project development and deployment with RightScale Cloud Management.

Migration and Integration: Whether you are migrating from traditional IT infrastructure to the cloud; migrating between public and private cloud environments; or migrating between image, OS, or application versions, our professional services teams can help you get the project done rapidly while adhering to cloud best practices.

End-to-End and Custom Development: We are happy to assist you in building RightScale components to be ensure successful deployments on public, private, and hybrid clouds. These components include images, scripts, ServerTemplates, Macros, and more. Learn about RightScale Professional Services.

Systems Integrators

Our network of systems integrators provides a wide range of integration, migration, and implementation support from racking bare metal to providing managed life cycle services. Each systems integrator completes intensive training and is available as an expert resource to assist customers with deploying RightScale. Discover our network of RightScale systems integrators.

Support

RightScale offers two types of support to help you keep your applications humming. Problem Resolution support covers break/fix issues relating to the RightScale Dashboard, platform, and products. Consultative support covers best practices, troubleshooting, and advisory related to RightScale ServerTemplates™, monitoring, auto-scaling, and life cycle management.

All of our support levels include access to our Knowledge Base, Online Tutorials, Community Forums, and web-based ticketing system with unlimited problem resolution support. In addition, our five support levels include:

	Community	Bronze	Silver	Gold	Platinum
Problem response incidents	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Max initial response	3 business days Pacific	1 business day Pacific	0.5 business days Pacific	4 business hours local; 1 hour emergency response	4 business hours local; 1 hour emergency response
Phone access		Pacific business hours	Pacific business hours	24x7	24x7
Consultative support incidents	0	8	16	50	Unlimited
Account management				Account Manager	Technical Account Manager

Find out more about RightScale Technical Support.

Learn more about our services and support included in our various editions.